An RN-owned senior care navigation company traded a patchwork of vendors for one partner it could rely on.
How Gentle Hearts Living Solutions Reclaimed 15–20 Hours a Week with Helpside
Gentle Hearts Living Solutions (GHLS), an RN-owned senior care navigation and placement company serving families in Arizona and Idaho, had cobbled together separate vendors for payroll, 401(k), health insurance, and HR before partnering with Helpside. Co-founder Nicholas found himself acting as an unpaid, part-time benefits administrator on top of running the business. Since consolidating everything through Helpside, GHLS has reclaimed 15–20 hours a week, nearly two full working days, to focus on growing the company.
50%+
Lower Insurance Cost
for one recent hire’s family coverage
15–20
Hours Saved Weekly
on payroll, benefits & HR admin
1
All-in-One Partner
replacing a patchwork of separate vendors
Industry
Senior Care Navigation & Placement
Founded
2018, RN-owned & family-run
Location
Serving Arizona & Idaho
Solutions Used
Payroll, Benefits, 401(k) & HR
The Challenge
A Patchwork of Vendors Instead of a Partner
A fragmented vendor patchwork. GHLS had cobbled together separate providers for payroll, 401(k), health insurance, and HR, each with its own systems, deadlines, and requirements.
Hidden administrative burden. Nicholas found himself acting as a part-time 401(k) administrator, handling testing requirements, spreadsheets, uploads, and paperwork he didn’t always fully understand.
A costly vendor error. A significant error by the previous 401(k) provider took months of back-and-forth to resolve, pulling Nicholas’s attention away from running the business.
The Solution
The Helpside Difference
A true all-in-one partner. “It was truly all-in-one. We could get good health benefits, a 401(k), payroll, HR support, workers’ compensation, and the other infrastructure we needed through one relationship,” said Nicholas.
Set it and it works. “For payroll, I enter our employees’ hours, commissions, and a few other items specific to our business, and the rest gets handled,” Nicholas said.
Reliable, responsive support. “Anytime I reach out, I get a response and we get the issue resolved. I don’t feel like I have to manage Helpside to make sure things are getting done,” said Nicholas.
The Results
What Changed After Partnering with Helpside
✓
Reclaimed 15–20 hours a week previously spent on payroll, benefits, HR administration, and chasing multiple providers, nearly two full working days.
✓
A recent hire secured better family health coverage for less than half of what she’d paid at her previous employer, and resumed contributing to her 401(k) with an employer match.
✓
Consolidated a patchwork of payroll, 401(k), insurance, and HR vendors into one all-in-one relationship.
✓
No longer acting as a part-time administrator for payroll, benefits, HR, and 401(k) on top of running the company.
✓
A competitive benefits package now helps GHLS attract and retain stronger applicants, even against much larger employers.
Want the full story? Download the two-page Gentle Hearts Living Solutions case study.
Frequently Asked Questions
How much time can a small business owner save by outsourcing payroll, benefits, and HR to a PEO?
Gentle Hearts Living Solutions co-founder Nicholas reclaimed 15–20 hours a week, nearly two full working days, after consolidating payroll, benefits, 401(k), and HR administration through Helpside.
Can a small senior care company offer benefits competitive with larger employers?
Yes. Since partnering with Helpside, GHLS has offered a benefits package that helps it attract and retain strong applicants even against much larger employers, an important differentiator in an industry that relies heavily on 1099 contractors.
How does a PEO help a small business that has outgrown a patchwork of separate vendors?
A PEO like Helpside consolidates payroll, 401(k) administration, health insurance, and HR into one relationship. For GHLS, that replaced a fragmented setup of separate providers, each with its own systems, deadlines, and requirements, with a single point of contact.
What happened when GHLS had a problem with its previous 401(k) provider?
Before Helpside, a significant error by GHLS’s previous 401(k) provider took months of back-and-forth to resolve. Since switching to Helpside, that kind of administrative burden has largely disappeared.
Has Helpside affected hiring or retention at Gentle Hearts Living Solutions?
Yes. One recent hire was able to secure better family health coverage for less than half of what she paid at her previous employer, and resumed contributing to her 401(k) with an employer match, an example of how competitive benefits directly impact recruiting.
Is Helpside worth the cost for a small business?
According to Nicholas, the value goes well beyond the line-item cost once you factor in the time saved, 15–20 hours a week in his case, along with the ability to recruit and retain great employees with benefits that compete with much larger organizations.
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