Client Help and Support

We have created the following articles to help clients navigate the systems used by Helpside to process payroll and maintain employee information. If you have questions, please reach out to us at service@helpside.com

Manager (MSS) Portal (PrismHR Payroll Software)

• How to submit payroll online (timesheet entry)
• How to approve payroll
• How to print an employee’s pay stub
• How to view PTO balances and PTO lost/carryover
• How to export custom data to Excel

Helpside Tools – Manager Access

• How to onboard a new employee
• How to onboard a rehired employee
• How to change an employee’s pay rate
• How to change an employee’s assigned department
• How to add new jobs/positions
• How to offboard (terminate) an employee
• How to start a payroll deduction authorization form
• How to report a workplace injury
• How to proxy in as an employee user

Helpside Employee Tools – Employee Access

• How to update direct deposit/Wisely pay card info
• How to view or print a pay stub
• How to view a PTO balance
• How to enroll in benefits

TimeClock Portal – Manager Access

• How to add supervisors
• How to finalize a pay period
• How to create a group
• How to edit multiple employees
• How to create and run custom TimeClock reports
• How to add daily auto emails
• Fingerprint management (biometric clocks)

TimeClock Portal – Supervisor Access

• How to access personal timecard from supervisor login
• How to approve time cards
• How to edit employee time cards
• How to approve or deny time off requests
• How to deactivate an employee
• TimeClock report summary

TimeClock Portal – Employee Access

• How to clock in and out
• How to view your time card
• How to approve your time card (if required by employer)
• How to edit your time card (if allowed by employer)
• How to request time off (if allowed by employer)
• How to add your email address for notifications
• How to change your TimeClock password
• How to use the TimeClock mobile app