Client Help and Support Articles
We have created the following articles to help clients navigate the systems used by Helpside to process payroll and maintain employee information. If you have questions, please reach out to us at service@helpside.com
Employee Tutorials
- How to view or print a pay stub
- How to update direct deposit/Wisely pay card info
- How to view a PTO balance
- How to enroll in benefits
- How to clock in and out
- How to view your time card
- How to approve your time card (if required by employer)
- How to edit your time card (if allowed by employer)
- How to request time off (if allowed by employer)
- How to change your Timeclock password
- How to use the Timeclock mobile app
Manager/Supervisor Tutorials
Payroll Entry
- How to submit payroll online (timesheet entry)
- How to approve payroll
- How to view/print payroll reports
Employee Onboarding
Employee Management
- How to correct Form I-9
- How to change an employee’s pay rate
- How to change an employee’s assigned department
- How to add new jobs/positions
- How to change an employee’s job/position
- How to change employment type from part-time to full-time
- How to schedule a benefit group change
- How to offboard (terminate) an employee
- How to start a payroll deduction authorization form
- How to report a workplace injury
- How to proxy in as an employee user
- How to change an employee phone number for MFA
- How to bulk download I-9s, W-2s or 1099s
- How to manage user roles for Helpside Tools manager access
- How to upload documents and create employee announcements in Helpside Tools
- How to export custom data to Excel
- How to view employee pay types during a certain timeframe
Timeclock
- How to add supervisors
- How to finalize a pay period
- How to create a group
- How to edit multiple employees
- How to create and run custom TimeClock reports
- How to add daily auto emails
- Fingerprint management (biometric clocks)
- How to switch between personal and supervisor login
- How to approve time cards
- How to edit employee time cards
- How to approve or deny time off requests
- How to deactivate an employee
- Timeclock report summary
- Time off request report
WorkforceHub Advanced
Employee
- How to register for WorkforceHub Advanced
- How to clock in and out (WorkforceHub Advanced)
- How to approve your timecard (WorkforceHub Advanced)
- How to view your timecard (WorkforceHub Advanced)
- How to request time off (WorkforceHub Advanced)
Manager/Client Admin
- How to assign supervisors/roles (WorkforceHub Advanced)
- How to send employee invites (WorkforceHub Advanced)
- How to finalize payroll (WorkforceHub Advanced)
- How to approve timecards (WorkforceHub Advanced)
- How to edit employee time cards (WorkforceHub Advanced)
- How to approve or deny time off requests (WorkforceHub Advanced)
- How to pull a Timeclock summary report (WorkforceHub Advanced)
- How to pull a time off request report (WorkforceHub Advanced)
- How to use Scheduling (WorkforceHub Advanced)
Paid Time Off