Open Enrollment
Ends Today!

Don’t miss your once-a-year opportunity to enroll in new benefits or make changes to existing benefits without a qualifying event. Employees can research benefits options, compare rates, and make benefits elections online through the Employee Portal on our website.

The simple online system walks you through the open enrollment process step-by-step. The video below provides instructions for getting logged in and completing your open enrollment elections and changes online and may answer many of your questions.

Who do I contact if I have difficulty accessing the portal?
If you are having difficultly accessing the open enrollment portal, please make sure the pop-up blocker in your internet browser is turned off as it opens in a new window.

If you have difficulty logging in or have questions about benefits options or the open enrollment process, please reach out to the Helpside Client Success Team. They can be reached Monday-Friday 8:00am-5:00pm via phone at (801) 443-1090 or via live chat on our website at www.helpside.com or via email at service@helpside.com.

We encourage you to allow yourself plenty of time before the deadline in order to prevent issues logging in that may delay the ability to complete open enrollment changes and elections on time. The portal will not allow you to submit after 10:00pm (MST).

If you have difficulty after business hours and are unable to reach someone at Helpside, please leave a message via phone, email or live chat. The timestamp on the message will let us know that you tried to reach out prior to the deadline. 

¿Busca instrucciones de inscripción abierta en Español? Haga clic aquí.

Reminder: If you participated in the flexible spending account (FSA) or health savings account (HSA) in 2021 your elections WILL NOT rollover to 2022. You need to login to the open enrollment portal and make new elections each year during open enrollment.

Not all benefits are offered by all employers. After logging into the Employees Portal, you will be able to view your available plans and pricing. Please keep in mind that even if you do not make any changes, your premiums may change. You can view pricing for 2021 in the open enrollment portal.

Would you rather view a PDF version of the tutorial? Click here

¿Busca instrucciones escritas de inscripción abierta en Español? Haga clic aquí.

What is new in 2022?

If your employer participates in the Helpside Medical Plan:

• The MedSave 2 and MedSave 1 health plan options will be replaced by the MedSave 4500 and MedSave 7000 plan options. If you were enrolled in MedSave 1 or MedSave 2 in 2021, you will automatically be moved to MedSave 4500 and MedSave 7000 respectively if you do not make a change to your medical plan option during Open Enrollment.
• Hearing aids are now covered on all the plans up to $2,500 per year. Check plan descriptions for exact coverage details.
• Rehabilitation Therapy (outpatient physical, speech, occupational, cardiac, or pulmonary therapy) limit has changed from 20 visits per year to 20 visits per year per injury/illness.
• January 1, 2022 is the medical plan rate renewal, which means that your medical premiums may change starting with your first paychecks in December.

• There is a small increase to the dental and vision plan premiums for 2022.
• There is a new vision plan option called VSP 10/210.
• The hospital indemnity plan has slightly decreased premiums and increased benefits (from $1,700 per visit to $2,000 per visit), along with a new 10 month wait for coverage for maternity hospital admissions.
• There are no premium or plan changes to the Helpside life insurance, accident, critical illness, or disability plan options.

How do I make changes or enroll in new benefits during Open Enrollment?

Employees will complete open enrollment 100% online through the open enrollment portal website. Log in at www.helpside.com using the instructions in the video above. We encourage employees to complete and submit changes and enrollments as soon as possible to prevent delays in premium deductions.

You will be emailed a confirmation of your benefits elections upon completion. We recommend that you retain a copy of this email for your records.

What if I do not want to make any changes to my existing benefits or enroll in new benefits for 2021?

We encourage every employee to login to the open enrollment portal website to review available benefits options, pricing, and confirm they do not want to make any changes.

Please note that if a Flexible Spending Account (FSA) or Health Savings Account (HSA) is available through your employer and you would like to participate in 2022, you must login to the open enrollment portal and enroll during open enrollment. Elections from 2021 will not roll over to 2022.

What is the deadline to submit enrollments or changes for Open Enrollment?

Changes and enrollments must be submitted through the online portal by 10:00pm (MST) on Thursday, November 18, 2021.

Please note that enrollments and changes will not be accepted after this date.

We encourage employees to complete and submit enrollments and changes as soon as possible to prevent delays in premium deductions. Changes and enrollments take effect January 1, 2022.

Who do I contact if I have questions or difficulty logging in?

Please contact a member of the Client Success team at Helpside for assistance logging in. We encourage employees to allow themselves plenty of time before the deadline in order to prevent issues logging in that delay the ability to complete open enrollment changes and elections. You can reach a member of the Client Success team at Helpside Monday-Friday from 8:00am-5:00pm (MST) via phone (801) 443-1090, email service@helpside.com or check out our live chat feature at the bottom of the screen.

Important Notes:

If you log back into the open enrollment portal after submitting your elections to Helpside, you must click Submit on the final screen of the workflow again or your benefits elections will not be sent to Helpside.

Benefit premiums are collected one month in advance. Monthly premium deductions are spread over two checks for semi-monthly and bi-weekly payrolls and over four checks for weekly payrolls. Please complete the open enrollment process online as soon as possible avoid back premium deductions. Not all benefits are offered by all employers. Please login to the portal to view available benefits options and pricing.

Please contact a member of the Client Success team at Helpside with enrollment questions at (801) 443-1090, service@helpside.com or via live chat on our website.